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Much has been written about changing organizational culture.
It's an exciting topic because of the enormous potential benefits
derived from changing an organization's culture. While exciting
because of its enormous potential, attempting to change
organizational culture can lead to enormous frustration.
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As organizational effectiveness (OE) consultants we make our
livings by diagnosing our organizational clients' effectiveness
deficiencies and then recommending interventions for our clients'
greater effectiveness. But, we must also consider our own
effectiveness.
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In a recent Harvard Business Review (HBR) article the three
authors (Neilson, Pasternack, and Van Nuys) described what they
called the "Passive-Aggressive Organization." While we are all
familiar with the concept of the passive-aggressive individual,
what the authors described in the article does not qualify as
passive-aggressive.
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The cost of training in North American companies exceeds $60
billion per year. Try to visualize that. Picture a stack of
1,000,000 $1 bills. Now try to picture 60,000 of those stacks.
Amazed? Then consider this fact: estimates of training costs
worldwide approach a quarter of a trillion dollars
($250,000,000,000) when indirect costs and opportunity costs are
included. Do you find those numbers as difficult to comprehend as I
do?
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Kurt Lewin, the consummate applied social scientist, is
responsible for giving us three of the ten concepts that support
effective OC practice: Forcefield Analysis, The Three-Stage Model
of Change, and the Action Research Model. I will cover the first
two concepts in this article
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In my practice as an organizational effectiveness consultant,
the most frequent phone call I receive involves clients and
prospective clients asking how to overcome resistance to change in
their organizations.
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A critical task in the succession planning process of any
organization is identifying candidates. Traditionally, candidates
have been identified based on past performance. While this seems
logical, it is problematic in practice.
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[This article is based on excerpts from the special report
"Overcoming Resistance to Change" by Dr. Mike Beitler.]