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All articles by Janice D. Byer, Mva -
Clients… they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.
Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all are.
Catering to our clients should not be anything new to a professional business person. After all, we all know
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When you picture a business professional’s typical office scenario, what comes to mind?
A classy man or woman, dressed in a high priced business suit, an overflowing briefcase sitting on the corner of the desk, dictating memos and delegating tasks to a very overworked secretary?
How about a home-based business owner, sitting in their basement office, kids pulling at their pant legs while they are spending far too much time dealing
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Well, autumn is upon us and with the onset of this season comes cleaner air and colourful outdoor scenery and, it is also prime season for trade shows. Sure, trade shows happen all throughout the year but, with many areas recognizing small business month/week, there is a greater opportunity for entrepreneurs to showcase their products or services to their target markets.
As small business owners, especially those in the start up
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Calgon… Take me away!
Okay, sorry about that.. a bit of an inside joke. Or, was it? How many times a day do you find yourself muttering those words to yourself.
I may be aging myself here but I think that sentiment is felt by everyone, at some point. As busy entrepreneurs, we need to “get away from it all” in order to rejuvenate our bodies and our minds.
Our days,
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Virtual Assistants (also known as VAs) are home-based entrepreneurs who take pride in providing fellow small business professionals with a wide range of office tasks, from administrative support to web design & maintenance. VAs are able to provide professional, creative assistance without ever having to go into the client’s office.
Being small business owners themselves, VAs understand that success comes to entrepreneurs when they provide the best possible customer service.
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Running any office can be challenging, even in the best of circumstances. Whether the company is a small business or a large corporation, as it grows so does the amount administrative tasks that need to be carried out on a daily basis.
For some companies, all that is required to alleviate the overload is to empty the in-boxes, file the paperwork and clean off the desks. For others, prioritizing assignments can
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As small business owners, we often take on more than we can handle. Wearing all the hats running our businesses, as well as the other commitments we have (i.e. volunteer work, family, etc.), can sometimes leave us feeling overworked, frustrated, and stressed out.
Being under so much stress is not good for anyone and it can definitely have an effect on our businesses.
So we need to alleviate some of
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Whether you are a seasoned small business professional, or you have just opened your doors to new clients, your marketing strategy should not only involve bringing in new business, it should also include keeping your current clients, your most important asset, happy and coming back for more or referring your services.
Top-notch customer service is the most important contributing factor in the success of your business. Unfortunately, there are some business
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Recently, while providing an up-and-coming Virtual Assistant (VA) and small business owner with some start-up information, she asked me a very interesting question, “Why do you and other VA’s join organizations?”
I guess I take for granted the reasons why I belong to several industry specific organizations. But, to those that are new to any industry, joining an organization made up of your competitors is a valid concern.
Some organizations have
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As a small business owner, does the following paragraph sound familiar to you…?
“Other than doing the technical ‘fix-its’ with my computer…I do it all! I have found that this keeps me very limited in growing my business and taking on new clients. I wish I had someone to help but how can I justify hiring someone when I can do the work myself…when I have the time?”
This is a very
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