• Business and Finance
• Family
• Computers and Internet
• Auto and Trucks
• Education
• Health
• Hobbies
• Home Improvement
• Legal
• Marketing

• Home
• Arthur's Articles Home
• Browse Categories
• Browse Authors
• Submit an Article
• Search for Articles

Home » Computers And Internet Articles » How To Recover After A Virus Attack

How To Recover After A Virus Attack

PC viruses are more than just a nuisance; they can actually cause serious damage to your computer, just as a biological virus can cause damage to your body. There are many different types of viruses, some are just annoying and may cause a message to flash on your screen, while others are more malicious and can actually delete files necessary for your computerís operating system. There are others that can also leave your computer open for hackers to do as they please with your computer.

Viruses are for the most part easy to prevent. You should always have a trusted up to date anti-virus program running at all times as well as deleted emails with unknown file attachments. However, despite our best intentions it is still possible for your computer to become infected with a virus.

If you do get a virus, it is important to do a little diagnosis before trying to fix and eradicate the virus.

Firstly, you should try and find out what the virus is one your computer. Run a full virus scan using your anti-virus software. Make sure your software has the most current virus database and donít skip any sections of your hard drive or memory. This can take some time, but it should find it and recommend a course of action to get rid of the virus.

If your computer is not operational try and boot your computer using an anti-virus CD or diskette, you should have created one when you got your computer. Once you are back in your computer do the previous step and do a full virus scan of your system.

If you have only rebooted the computer once since infection and are running any version of Windows you can try to reboot from the Last Known Good Configuration. This usually doesnít help but it is worth a try.

If you canít discover the source of the virus take a look at your computerís operating files. Most of them should have the same date and one that is more current may be a virus. kernel32.exe and lsass.exe are two files that are often hit by viruses. If you find some discrepancy try replacing them with clean files.

If you find you're only having problems with one program try uninstalling it completely and reinstalling with a new copy.

If you have lost data that is vital to you and have no backup you may need to get professional help. While there is no guarantee that your data can be recovered it is possible. This may be an expensive lesson that you should frequently backup all important data.

And here is another random article you might be interested in...

Where Are The Delighted Customers?

WHERE ARE THE DELIGHTED CUSTOMERS?

QUESTION

If every company wants to delight its customers, then how come we don't spend most of our 'customer days' delighted?

THE EMPEROR'S NEW CLOTHES?

The so-called new economy and most new business have been built around a specific promise. This promise is that the 'customer is in charge'. The reality is that customer service has reached the pits. Call centres in the depths of the countryside leave us hanging on while we listen to more piped music.

As customers we feel betrayed. It seems remarkable that an entire business philosophy, a mantra chanted across the modern world is so obviously without substance. Many banks, universities, shops, restaurants, builders' merchants, and software companies patently fail to deliver. The customer is not king. The customer is left waiting to be heard (again!).

To reflect on what has happened, one of the promises of the new economy evangelists was that the customer would finally be in charge. We weren't supposed to need to call the customer care department because everything would be right first time!

The reality is somewhat different. How often does the call centre tell you 'We are experiencing higher than usual call volumes' or 'all our customer service operatives are currently busy' or 'you are in a queue'? This first statement is almost always followed by the second (incongruous) comment, 'We value you your call'.

Basically, the new economy was meant to make service better, quicker and more effective for customers. At the same time it was meant to make it easier and cheaper for the companies. So much for the theory.

Companies are starting to wake up to the fact that the customer is actually very angry with them. Customer service ratings are a nonsense - the average score is always 'above average'.

Most customers do not feel 'in charge'. So, see what happens if you do put them in charge...