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Home » Computers And Internet Articles » Autoresponders 101

Autoresponders 101

A difficulty that standard brick and mortar stores face is in providing follow-up to their customers. When you make a purchase a normal retailer your contact information might be used to send sales flyers or an invitation to a customer only event. There is very little personal contact with the customer although a growing number of these stores may ask for email address or other contact information to alert you to upcoming events.

With online marketing this scenario is quickly resolved through the use of autoresponders (sometimes referred to as auto responders). If someone sends your company an email an autoresponder can send a return email instantly to advise them that their question will be addressed very soon.

This idea has been expanded to include an autoresponder message when a customer concludes an online sale. Once the credit card information is completed and authorized an autoresponder message is executed that provides an immediate thank you for the sale and confirms their order. Generally these messages are in rich text (html) and can provide pictures, company logos and other unique design features. Customers will also find contact information and a tracking number in most cases.

Most opt-in mailing lists also provide autoresponder messages that welcome the new member and provide control functions for changing their subscription when they need to.

Online business can take advantage of the many uses for autoresponders by utilizing multiple email addresses for a variety of business applications. Each email address should be set aside for a specific business purpose so an autoresponder message can be put in place that is specific to the intended purpose of the email address.

One of the functions for an autoresponder is important for online business because they can independently send out a series of timed messages that provide a broad overview of your business and provide a welcomed means of learning more about your business.

In essence this means if you have a series of six messages that you plan on sending to customers over a six-week period, you can set up autoresponder software to automatically ship these six messages once a week for six weeks. On the same day your software could be sending out each of these six emails to customers who purchased from your online store at separate times. Autoresponders can take the guesswork out of follow up by insuring that every contact you receive will automatically receive a return email.

While this is a broad overview on the subject hopefully you gain an understanding that autoresponders provide a meaningful and many times multiple step mechanism for developing, maintaining and keeping your customers.

And here is another random article you might be interested in...

Wholesale Buyers Versus Retail Customers

Are wholesale buyers and retail customers really different? Frankly, there are two answers to this question: yes and no. Yes, because they are different from the buyers and those selling to buyers' point of view and no, because the principles that apply are the same for both types of buying.

There is only one real difference, aside that one buys at wholesale prices and the other at retail prices, and that is that wholesale buyers are looking for a selection of items to fill a space or their customers' needs, while retail buyers are looking for one item to fill a space or need. When there isn't any space that needs filling either now or in the future, the customer won't be interested in what you have for sale, which means zero sales.

Both wholesale and retail buyers are looking for things that can be either complementary or in contrast to what the are doing or they already have. It is rather a combination of the two (contrast/complementary or complementary/contrast) than a case of complementary or contrast.

Contrast/complementary means it's different to what they are doing or they have, but will fit in with other things, while complementary/contrast means it's like what they are doing or already have and yet it's different. If there is a high contrast and it doesn't fit in or if it's exactly what they have, they most likely won't buy.

There are two things you will have to do to determine if buyers are in a contrast/complementary or complementary/contrast buying situations. First of all, listen to what customers say and think about these two things: why they are asking the question that way and where they got the idea that generated the question. This is called "listening between the lines". Often, through their questions, customers will tell you what they are looking for. In case they don't, ask them yourself. It helps you by showing interest in what they are doing and their answers will help you make your presentation. Plus, since you know that they are looking for something to fill a need or hole, it becomes much easier to relate to customers' needs.

The second way to detect their situation is to have customers talk about their favorite subject themselves. Encourage wholesale customers to talk about their shop/gallery, what they have been doing lately, etc. As for the retail customers, get them to talk about the other craft works they currently own and enjoy. Often they will talk about the things that they feel very good about. Sometimes they will talk about the things that they don't feel very good about, but they will do it as a way of saying they won't repeat that mistake.

Sales will be made when customers understand how the merchandise you are selling fits into what they are doing, planning to do, or would like to do, so apply the contrast/complementary - complementary/contrast theory to what they are contemplating buying.