7 Ways to Get to the Truth: When the Sale "Disappears"

You're close, really close, to making a sale. Your potential client is in the market for your product or service and you've had a couple of good meetings.

Based on his most recent e-mail, "Everything looks good -- I'll get back to you so we can move this forward"--everything points to a probable sale. You feel so relaxed, happy, and hopeful. Then a couple of days go by with no phone call or e-mail. You tell yourself, "He's probably busy. I know he'll get in touch tomorrow." But tomorrow comes and goes with no word.

You start to panic. Your self-talk turns negative: "I can't believe this...This is really starting to hurt...He let me believe it was a sure thing...I trusted him...now he's disappeared on me, and I was counting on this sale..." The relaxed, happy feeling is gone. You've fallen victim to "hopeium " again.

Have you been in this situation before?

Of course you have--we all have, and it's painful. So, can you keep from getting dropped? Yes--With the new mindset, you can abandon the salesperson role and come from a place of integrity that stems directly from your personal brand that doesn't compromise your authentic self. This opens communication with your potential clients so you can learn the truth about their situation--and that's what you always want.

These suggestions will help:

  • Don't assume the sale. Potential clients are used to the traditional buyer-seller relationship, so they may decide not to tell you things that might make them vulnerable to you. Until you're sure you know the complete truth, you can never assume the sale.
  • Keep making it easy for potential clients to tell you their truth. Toward the end of your conversation, ask, "Do you have any more questions?" If potential clients say no, follow up with the 100-percent-final truth-gathering question: "Now, are you 100 percent sure that there's nothing else that I can do on my end to make you feel more comfortable with this situation?" You'll be amazed how often people then say, "Well, actually, there is one more issue..." And it's at that point that you really start to hear their truth.
  • Call back to get the truth, not close the sale. Most potential clients who suddenly "disappear" will be expecting you chase them down by calling them and saying, "Hi, I was just wondering where things are at?" Instead, eliminate all sales pressure by telling them that you're okay with their decision not to move forward, based on their not having called you back. In other words, take a step backward. Most of the time, it'll open the door to a new level of open, trusting communication.
  • Reassure potential clients that you can handle a "no." Of course we'd rather not hear a "no." But the only way to free yourself and your clients from subtle sales pressures is to let them know that it's not about the sale but about the best choice for them--and if that means no sale, it's okay, because it's ultimately not about you but about them.
  • Ask for feedback. Whenever potential clients "disappear," call them back (e-mail them if you have to, but only as a last resort because dialogue is always better) and simply ask, "Would you please share your feedback with me as to how I can improve for next time? Now that our sales process is over, I'm committed to understanding where I went wrong." This is not being feeble or weak -- it's being humble, which often triggers the truth.
  • Don't try to "close" a sale. If your intuition tells you that the sales process isn't going in the direction it should be going - which is always toward greater trust and truth--trust those feeling. Then, make it safe for potential clients to tell you where they stand. It's simple--all you have to say is, "Where do you think we should go from here?" (But be prepared: you might not want to hear the truth of how they're feeling. You can cope with this by keeping your larger goal in mind, which is always to establish that the two of you have a "fit.")
  • Give yourself the last word. Eliminate the anxiety of waiting for the final calls that will tell you whether the sale is going to happen--instead, schedule a time for getting back to each other. This eliminates chasing. Simply suggest, "Can we plan to get back to each other on a day and at a time that works for you--not to close the sale, but to simply bring closure regardless of what you decide. I'm okay either way, and that'll save us from having to chase each other."

You'll find that these suggestions make selling much less painful because you learn to focus on the truth instead of the sale.

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About Ari Galper

With a Masters Degree in Instructional Design and over a decade of experience creating breakthrough sales strategies for global companies such as UPS and QUALCOMM, Ari Galper discovered the missing link that people who sell have been seeking for years.

His profound discovery of shifting one's mindset to a place of complete integrity, based on new words and phrases grounded in sincerity, has earned him distinction as the world's leading authority on how to build trust in the world of selling.

Leading companies such as Gateway, Clear Channel Communications, Brother International and Fidelity National Mortgage have called on Ari to keep them on the leading edge of sales performance. Visit http://www.unlockthegame.com to get his free sales training lessons.


And here is another random article you might be interested in...

Visualisation: The Secret Tactic Of The Ultra Successful

The power of visualisation is a skill which is often neglected by people who run their own home business.

Visualisation or guided imagery is a very powerful technique that can help increase both your efficiency and effectiveness in achieving your home business goals.

"You must see your goals clearly and specifically before you can set out for them. Hold them in your mind until they become second nature." --Les Brown--

All top class athletes utilise visualisation to mentally rehearse what they have to do and how they are going to achieve it. By doing this they train their minds and bodies to actually perform the skill as effectively and efficiently as possible.

For example, Justin Gatlin who is now the 2004 Olympic 100 m champion will have visualised every stage and every step of that 100 m final, hundreds if not thousands of times before he even stepped out on to the track for the final.

When you begin to use visualisation techniques, you want to mentally create a vivid scene in you mind of your wanted outcome. You want this scene to be as detailed and clear as possible, you need to be able to see, feel and smell your success.

Actually visualise your success, picture yourself living in a luxury mansion in the country, smell the fresh air and hear the sounds of your children playing in your pool. Visualise whatever you perceive your desired situation to be when you have achieved success in your home business.

Make visualisation a daily activity. By succeeding in your mind you will become more passionate about your home business and you will work harder, pushing yourself to do whatever is necessary to achieve success.

When using visualisation never ever consider failure or giving up as this will likely be the eventual outcome.

We are what we repeatedly do. Excellence, then, is not an act, but a habit. -- Aristotle â€"

Dream big and aspire to succeed at the highest levels, be patient and work hard, there is nothing except yourself stopping you from having a successful home business.

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About Ian Canaway

Ian Canaway will help you launch your very own money making website today that's 100% ready to take orders and pull in massive profits for you right now... Guaranteed! Visit: http://www.asuccesfullhomebusiness4u.com.

ian.canaway@gmail.com